Refund Policy

Last updated: June 20, 2026

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

At Elenro, we want you to feel confident in every purchase you make. This Refund Policy explains how refunds work for the digital products we sell at https://elenro.com/, including ebooks, online courses, and templates.

Because our products are digital and delivered instantly, please read this policy carefully before you buy.

General Policy: All Sales Are Final

All Elenro products are digital goods delivered instantly to your account after payment. Once a product is delivered, it cannot be returned, “un-downloaded,” or revoked.

For this reason, all sales are final, and we do not offer refunds simply because:

You changed your mind after purchasing
You no longer need or want the product
You expected different content after reading the product description
You purchased the wrong item by mistake (please check your cart before checkout)

We encourage you to review each product description, preview, and details page carefully before completing your order. If you have questions about a product, contact us first at info@elenro.com before buying.

Exceptions: When You May Qualify for a Refund

We believe in being fair. While our standard policy is no refunds, we will review and may approve a refund in the following situations:

Duplicate charges – You were charged more than once for the same order due to a payment or system error.
Product not delivered – You completed payment but did not receive access to your purchased product, and the issue cannot be resolved.
Technical issues – The product file is corrupted, broken, or inaccessible, and our team is unable to fix it or provide a working version.

In these cases, we’ll work with you to repair, replace, or refund the affected purchase. Refunds are reviewed case by case and approved at our discretion based on the evidence provided.

How to Request a Refund

To request a refund, email us at info@elenro.com within 7 days of your purchase. Please include:

Your full name and the email address linked to your account
The order number or payment confirmation
The product name
A clear description of the issue (screenshots help us resolve problems faster)

Our team will review your request and respond, usually within 3 business days. We may ask for additional details to verify your purchase and confirm the issue.

Refund Processing and Timelines

If your refund is approved, we’ll process it back to your original payment method. Timelines depend on the provider:

bKash – typically 1 to 7 business days
Nagad – typically 1 to 7 business days
International debit and credit cards – typically 3 to 14 business days, depending on your bank or card issuer

Please note that processing times are controlled by the payment providers and your bank, not by Elenro. Once we issue a refund on our end, any further delay is outside our control.

Account Access After a Refund

When a refund is approved and processed, your access to the refunded product will be removed from your Elenro account. This includes:

The product files and downloads
Any future updates tied to that product
Lifetime access benefits connected to the refunded item

Your account itself will remain active, and you’ll keep access to any other products you’ve purchased and not refunded.

Chargebacks

If you have a problem with a purchase, please reach out to us first. We’re committed to resolving issues fairly and quickly.

Filing a chargeback or payment dispute without contacting us may result in suspension of your account and loss of access to your purchased products while the dispute is reviewed.

Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our products, services, or legal requirements. When we do, we’ll revise the “Last updated” date at the top of this page. We encourage you to review this policy before each purchase.

Contact Us

If you have any questions about this Refund Policy or need help with an order, please reach out:

Elenro
Beara, Tegharia Union, South Keraniganj
Dhaka, Bangladesh
Email: info@elenro.com

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.