Last updated: June 20, 2026
At Elenro, all products sold at https://elenro.com/ are digital goods — including ebooks, online courses, and templates. Because there is no physical shipment involved, this policy explains how delivery works, how to access your purchases, and what to do if something goes wrong.
Please read this policy before completing your order.
How Delivery Works
All Elenro products are delivered digitally and automatically. Once your payment is confirmed, your purchased product is made available instantly in your Elenro account or you will get access URL. There are no shipping fees, no waiting periods, and no physical items sent to your address.
Delivery is processed automatically by our system immediately after a successful payment. In most cases, access is granted within minutes of your order being confirmed.
Accessing Your Purchased Products
To access your purchases, you must have a registered Elenro account using the same email address used at checkout.
Once logged in, navigate to your account dashboard to find your purchased products. From there, you can download or access your ebooks, courses, and templates at any time. All purchases include lifetime access, meaning you can return to your account and re-download or re-access your products whenever you need them, including any future updates tied to those products.
If you checked out as a guest, you may not have immediate access to your purchase history or future updates. We recommend creating an account before purchasing to ensure uninterrupted access.
Delivery Confirmation
After a successful purchase, you will receive an order confirmation email at the address linked to your account or provided at checkout. This email serves as your delivery confirmation and includes details about your order.
If you do not receive a confirmation email within 30 minutes of purchase, please check your spam or junk folder before reaching out to us.
If Your Delivery Fails
In rare cases, a technical issue may prevent your product from being delivered to your account. If you completed payment but cannot access your purchased product, please contact us at info@elenro.com with the following information:
- Your full name and the email address linked to your account
- Your order number or payment confirmation
- The name of the product you purchased
- A description of the issue you are experiencing
Our team will investigate and resolve the issue as quickly as possible, typically within 3 business days.
Supported Payment Methods
Elenro currently accepts the following payment methods:
- bKash
- Nagad
- Mobile Banking
- International debit and credit cards
Your chosen payment method does not affect how or when your product is delivered. Delivery occurs automatically upon payment confirmation, regardless of the method used.
Re-Downloading Your Products
You may re-download or re-access your purchased products at any time through your account dashboard or access link. There are no re-download limits or expiry dates on your purchases. As long as your account remains active, your products will remain accessible.
Changes to This Policy
We may update this Digital Delivery Policy from time to time to reflect changes in our products, services, or processes. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about how delivery works or need help accessing a purchased product, please get in touch:
Elenro
Beara, Tegharia Union, South Keraniganj
Dhaka, Bangladesh
Email: info@elenro.com